Pure Sight & Sound Customer Reviews
“The guys at Pure Sight & Sound revamped my home and business inside & out… with automation, surveillance, speakers, TV’s, reprogramming, cleanup… basically fixing the wreckage and confusion left by several different companies large and small I’ve tried over the years (and thought I was saving money!).”
“Fantastic installation experience, from the in-home estimate through the completed install everything was very professional. Needless to say I am thrilled with my new Home Theater projector & Motorized screen installation, and Pure Sight & Sound will come highly recommended by me to anyone looking for a Audio/Video contractor that actually does the job right. I must say that this is a rarity for the Poconos!
“l chose well when I needed help setting up my system. Pure Sight & Sound is a great company, but more importantly, is the quality of the work as well as the person. Ed was very nice, and since I’m visually impaired he took the time to explain some things. His easy-going personality coupled with his good work makes it easy to recommend. If I ever need anything in the future, he’ll be the first to get a call.”
“Having all of our equipment hidden away makes our home and family room area look fantastic. Additionally, we don’t have to worry about our daughter getting into trouble with all of it!”
“We are thrilled with our new home theatre system. Now we feel like we are there with the actors as a part of the movie.”
“…commitment to excellence and his follow-ups after installation…….. are what sets Pure Sight & Sound apart from most other competitors!!!!”
“Thank you for taking the time to travel to our home, answer all of our questions, offer suggestions, install the wireless system, and have the courtesy to check in with us to see how our new system was working.”
I called Ed and told him what I wanted, his associate Joe promptly came out and assessed the job. It was only a few days before I was hosting Thanksgiving at my new home. I called last minute and Ed made every effort to be fast and thorough. My big screen was a big hit with everyone! It is now two months later and everything still works perfectly! Thanks Pure Sight & Sound!
– Craig Henriques
Hello Ed, I just wanted to thank you and your installer Jose for a Fantastic installation experience, from the in home estimate through the completed install everything was very professional. Jose was at my home by 8:00AM and worked diligently until the job was completed. Needless to say I am thrilled with my new Home Theater projector & Motorized screen installation, and Pure Sight and Sound will come highly recommended by me to anyone looking for a Audio/Video contractor that actually does the job right. I must say that this is a rarity for the Poconos! I look forward to many many years of enjoying with my family the REAL Home Theater experience we now have. Thanks.
–Levi Clemonts III
I chose well when I needed help with setting up my system. Pure Sight and Sound is a great company, but more importantly, is the quality of the work as well as the person. Ed was very nice and since I was visually impaired, he took time to explain some things. His easy-going personality coupled with his good work makes it easy to recommend. If I ever need anything in the future, he’ll be the first to get a call.
– Manny Aguero
Dear Ed: Thank you for installing our home entertainment system. You were very thorough with obtaining the quotation, the proper paperwork ahead of time, and the down-payment capability of online for the installation of our in-home entertainment system. The equipment you recommended was of excellent quality, the appointments were timely and you kept to the schedule. While working in our house we greatly appreciated the respectfulness you had of our personal property. In addition, you took the time needed to properly install, set-up the equipment, program and thoroughly explain how the system worked. Moreover, as a person, you were very personable and a pleasure to deal with. I would certainly recommend you to anyone.
– R. Bruch
Dear Ed, We’re thrilled with the new wireless system that you installed at our home. Having all of our equipment hidden away makes our home and family room area look fantastic. Additionally, we don’t have to worry about our daughter getting into trouble with all of it! Thank you for taking the time to travel to our home, answer all of our questions, offer suggestions, install the wireless system, and have the courtesy to check in with us to see how our new system was working. You are extremely courteous and professional and we will recommend you to anyone that is looking for help with their audio and visual needs.
– Chad and Denise Black, Throop PA
In August 2011 I decided to upgrade my 10 year old home theatre system and replace my TV with a flat screen. I had the pleasure of working with Ed Kmetz at Pure Sight and Sound in Stroudsburg. Ed was enthusiastic, knowledgeable and responsive and devised a plan that satisfied my needs and my budget. He was willing to work with as much of my existing equipment as he could and not try to sell me something that I did not need. Although the installation posed some unexpected challenges, Ed came out to my home as many times as was necessary until everything was right and I was pleased. He really understands what “customer service” is all about and I would not hesitate to use Pure Sight & Sound again.
I feel extremely fortunate to have found Ed Kmetz and Pure Sight & Sound. For me, a screwdriver is a “high tech instrument.” Ed walked my wife and me through each step of the way and he and his team spent as much time as needed to get us up and running with the multiple projects we had planned for the home. His patience with us and his eternally optimistic personality was a tremendous plus, along with his extensive knowledge of equipment options and solutions. The REAL VALUE for us however, was their…………………. “service after installation”. Their service doesn’t end after the installation. They have been extremely accessible and attentive to our needs and concerns even after the project has been completed. It is obvious after working with Ed that he is extremely knowledgeable about the products and service that will be required…but his commitment to excellence and his follow-ups after installation…….are what sets Pure Sight & Sound apart from most other competitors!!!!
– Gary Weitz, DMD
It is wonderful to have finally found an automation and audio/video company that knows what they’re doing! The guys at Pure Sight & Sound revamped my home and business inside & out… with automation, surveillance, speakers, TV’s, reprogramming, cleanup, even a cell phone signal booster… basically fixing the wreckage and confusion left by several different companies large and small I’ve tried over the years (and thought I was saving money!). Then after fixing my systems to make them simple to use, Pure Sight & Sound patiently showed me how to operate everything, so now I can use the capabilities of my systems to the fullest. Pure Sight & Sound does what they say they are going to do, for the price they quote, with no surprises and no hassles. Thank You!
– Matt Larkin
Pure Sight and Sound helped us with our living room transformation. Our room presented several problems that PS&S resolved quickly for us and allowed for us to conceal our Home Theatre equipment and speakers, and yet easily make them available to us for use. PS&S worked closely with us to help make our room the multi-purpose room that we had imagined. In the end, we got the system we were looking for.
It is really nice to have eliminated the speakers and all the wires from the living space… In fact our subwoofers are not only eliminated from the living space… they’re completely invisible! (My wife loves that touch.) It was a pleasure working with Ed and his attention to detail and responsiveness is very much appreciated. Sincerely,
– John Esposito
I obtained 3 estimates for my home theater and multi-room audio system pre-wire before proceeding. Owner Ed Kmetz’s expertise, (he is a member of CEDIA) provided the best overall plan,design,insight, and value. He was the only one who spent the time (1 1/2 hrs.) asking the right questions on what I wanted to achieve and explained how he could accomplish it! Also, because this was new construction, I needed to have this job completed within a week before the dry wall was installed. Once I agreed to his estimate, he was able to book me immediately and completed the job on time. Now, I look forward to him completing the job when I move in!
– Glenn Otte, Hackettstown, NJ
Dear Ed, I want to take this opportunity to thank you for all of your help in getting me set up with my new Anthony Gallo Home Theatre speaker system. I found Pure Sight & Sound through the Gallo web sight after doing much research to find a suitable and wife friendly speaker system to replace my 30 year old 3 foot high “ugly monsters” (my wife’s words), that have been sitting in the basement since we got married 24 years ago.
You entertained all my questions over the phone, not once making me feel rushed, until I was comfortable with the speakers we selected to get me back into the Audiophile world I left unexpectedly decades ago. She really hated my old speakers and it wasn’t worth the fight to bring them back out of the basement. You spent so much time with me on the phone and made me feel so secure in my decision that I purchased them sight unseen and you had them shipped to my house as your showroom was over 2 hours away.
I am embarrassed to say that over 3 months has passed since I received the speakers and I haven’t had the time to finish the installation. When I finally did, just the other day, I can’t tell you how disappointed I was to find out that the sub was not working. After waiting over 24 years, it seems I would have to wait a little longer. I called you in distress hoping you had a quick answer, as I was fairly certain that I did everything right. I left a message on your machine and shortly thereafter you returned the call. After a short question and answer session and some research on my receiver model you were able to determine that I may have connected the sub cable to the wrong output, I did, and boy was I relieved when the gut shaking low end finally made its belated appearance. In my opinion you went above and beyond the call of duty to make a sale and help me afterwords. I can tell that you really love this stuff, and after hearing my story about my wife (although I got the feeling it wasn’t the first time you heard a similar story) it seemed to become a personal mission to get me fixed up. And one more thing about the speakers, I only listened to them for one night and I didn’t want to go to bed. I don’t know what audiophile term you want to give it, accuracy, definition, sound stage, or spatial imaging but I swear that I could tell what row and seat some guy was in (10th row 5 seats over) when he coughed during a live tv show in Hi-Def. It was pleasant if not spooky experience. My dog is now going over and barking at the speakers when he hears a certain noises, or if a nature show is on and there are animal noises. I just watched “March of the Penguins” in Blu-ray the other night and I got a little nervous when my dog Buster (Jack Russell Terrier) started staring at the TV and tilting his head, but he just watched with us. I’m sure dog scratches on the screen are not covered under warranty.
I missed a lot over the last couple of decades, but it was well worth the wait. It’s true, absence makes the heart grow fonder. I almost teared up when I put on my Pink Floyd CD (ok, I actually did) something my wife will never understand. I wish I had a nickel for every time she says “turn it down!”. I know you understand that there is a big difference between listening to music, and experiencing the music.
I ended up putting the front speakers behind the thin drapery material that I used to frame out the TV. It’s not much thicker or heavier then some speaker grille’s I have seen, and it’s worth it when I ask my wife where the speakers are and she can’t find them. So now we are both happy, and all is right with the world. Well almost, the economy is still in the ditch but hopefully, that won’t take 24 years to fix. Sincerely,
– Michael Baralt, Selinsgrove, PA.
I would first like to say that the folks at Pure Sight & Sound are very courteous and professional. I purchased my sound equipment through them and had them install the system in my home. The installation was great and my system sounds awesome. What really blew me away was how I had an issue with a speaker I purchased and Ed (owner) was a great go-between for me and the company. I must say that kind of service goes a long way with me. I will be purchasing and using Pure Sight & Sound for all my future set ups. Ed thanks so much.
– Steven Hernandez
Ed Kmetz and Pure Sight and Sound helped us completely renovate the music system in our 94 year old, 4 story home. The selection of equipment, the installation and the after installation service were all exemplary and we could not be happier with our music … and Ed and his team.
– D.J., Buck Hill Falls, PA
Hi Ed, We are thrilled with our new home theatre system. Now we feel like we are there with the actors as a part of the movie. It is amazing how much the sound quality makes a difference . I am surprised to say it is as important if not more than picture quality. Now we experience the movie rather than watch it. Pure Sight & Sound and their installers are genuinely good people who we felt very comfortable having in our home. The equipment was even better than what we had contracted for. All of the components chosen by Pure Sight & Sound were the latest cutting edge technology, but at an affordable price with installation included! We had compared costs with a local box store. Their price was higher and they couldn’t even get the high end equipment Pure Sight & Sound offers. We are so glad we made the investment.
– Terry and Jennifer Swartzentruber
To Whom It May Concern: My wife and I were looking to build a second home theater in our new home and had used Pure Sight & Sound for limited products in the past. When we returned to them in November of 2007 with our new project and after visiting two other competitive establishments, we were not disappointed in our decision to go with these guys. Ed Kmetz (owner) greeted us personally, sat with us and allowed us to talk direct to the manufacturers during our consultation that no other business we visited provided. Pure Sight & Sound then designed a system that not only met the needs of the space we were utilizing in the home but met our budget as well. They provided on time and accurate installation and we have no doubt in our minds that Ed easily met and exceeded our expectations. I would recommend Pure Sight & Sound to anyone having any audio/visual requirements!
– Mark and Debbie DeLuca
Just a “Thank You” for the great job you and your team did on our new sound system. Both my wife & I and are thrilled with the clarity and pureness of the sound. As you know, my old system I thought was good, but this blows it away. You guys did a great job of laying out the system and the installation was flawless. Even my son, 22, has commented with a big “WOW” on the sound. If at anytime you wish to use us as a reference, please do so. Happy Listening.
– John Snyder
We enjoyed our experience with your company. Professional work, great personalities, we’re happy with our installation. Top of the line products, great customer service… everything was great… seriously! We wouldn’t be back if we weren’t thrilled, so we’ll be happy to recommend people to your business.
– Wiz & Tijuana Pierre-Louis
Thank you so much for the amazing job you did installing my home theater system. Just by speaking with you during your consultation, I could tell that you are very experienced and knowledgeable at your profession. Most of the advice you gave was very important so that I could get the best sound and video out of the settings from the design of my theater room. I will definitely come back to you so that you can do my basement theater for me next year. Thanks for everything.
– Chad Plummer